Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by Dewborne. Throughout the site, the terms “we”, “us” and “our” refer to Dewborne.

By visiting our website and/or purchasing from us, you agree to these Terms of Service, together with any policies referenced on this website.

Please read these Terms carefully before using our website or placing an order.

Nothing in these Terms affects your statutory rights under applicable UK consumer law.

1. ONLINE STORE TERMS

You may use our website and purchase our products only for lawful purposes.

You must not use our products, website or services for any unlawful, fraudulent or unauthorised purpose.

You must not attempt to interfere with the security, operation or functionality of our website.

2. PRODUCT INFORMATION

We aim to describe and display our products as accurately as reasonably possible.

However, colours and appearance may vary slightly depending on your screen, device, lighting or photography.

Packaging, presentation or minor product details may occasionally change without materially affecting the nature or intended use of the product.

Nothing in this section limits your rights where goods are faulty, unsafe, not as described or otherwise fail to meet applicable legal requirements.

3. SKINCARE INFORMATION

Information provided on the Dewborne website is for general cosmetic and skincare information only and is not intended to constitute medical advice, diagnosis or treatment.

Individual experiences with skincare products can vary.

Customers should review the ingredient information and usage instructions before use.

If you have particularly sensitive skin, known allergies or concerns about whether a product is appropriate for you, you should seek appropriate professional advice before use.

Discontinue use if irritation occurs.

4. ORDERS

After placing an order, you will receive an order confirmation.

We reserve the right to decline or cancel an order where there is a legitimate reason to do so, including:

• suspected fraud or unauthorised payment;
• an obvious pricing or product information error;
• product unavailability;
• inability to deliver to the address provided;
• breach of these Terms; or
• another genuine legal, security or operational reason.

If we cancel an order after payment has been taken and no goods are supplied, the relevant amount will be refunded.

We will not cancel an accepted order arbitrarily in a way that would unlawfully prejudice your consumer rights.

5. PRICES AND PAYMENT

Prices displayed on the website are shown in the applicable currency for the relevant market.

Where applicable, taxes are included or displayed in accordance with the checkout information provided before purchase.

Shipping charges, where applicable, will be shown before the order is completed.

We may change our prices or promotions from time to time. Any change will not alter the agreed price of an order that has already been accepted, except where permitted by law or where an obvious error has occurred and is handled in accordance with applicable consumer law.

6. PROMOTIONS AND DISCOUNT CODES

Promotional offers and discount codes may be subject to specific terms, availability and expiry dates.

Unless otherwise stated, promotional codes cannot be combined.

We reserve the right to withdraw or amend a promotion before an order is placed, provided this is done fairly and lawfully.

Promotions do not affect your statutory rights.

7. DELIVERY

Delivery estimates and shipping information are described in our Shipping Policy.

Customers are responsible for providing accurate and complete delivery information.

If you discover an error in your delivery details, please contact us as soon as possible at support@dewborne.com.

We will make reasonable efforts to assist, but changes may not be possible once fulfilment or dispatch has begun.

Please refer to our Shipping Policy for further information.

8. RETURNS, CANCELLATIONS AND REFUNDS

Returns, order cancellations and refunds are governed by our Returns & Refunds Policy and applicable UK consumer law.

Certain sealed goods may lose eligibility for change-of-mind cancellation once unsealed after delivery where the applicable health or hygiene exception applies.

This does not affect your rights in relation to goods that are faulty, damaged, unsafe, not as described or otherwise fail to meet applicable legal requirements.

Please review our Returns & Refunds Policy before purchasing.

9. PRODUCT USE

Products should be used only as directed and for their intended cosmetic purpose.

Customers should follow the instructions and warnings provided with the product or on our website.

We are not responsible for issues resulting solely from misuse of a product, failure to follow supplied instructions, or use for a purpose for which the product was not intended, except where liability cannot legally be excluded.

10. THIRD-PARTY SERVICES

Our website may use or link to third-party services, including payment processors, delivery providers and other technology providers.

Those services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites or services except to the extent that applicable law makes us responsible.

11. INTELLECTUAL PROPERTY

Unless otherwise stated, the Dewborne name, branding, website design, written content, graphics and other original material appearing on this website are owned by or licensed to Dewborne.

You may access the website for your personal, non-commercial use.

You may not reproduce, commercially exploit, distribute or use our protected content without permission, except where permitted by law.

12. PROHIBITED USE

You must not use our website:

• for unlawful or fraudulent activity;
• to transmit malicious code;
• to interfere with the website's security or operation;
• to collect information about others unlawfully;
• to impersonate another person;
• to infringe intellectual property rights; or
• to attempt unauthorised access to our systems.

We may restrict access where reasonably necessary to protect our customers, website or business.

13. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms limits your statutory consumer rights or seeks to exclude liability that cannot legally be excluded.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses arising from circumstances for which we are not legally responsible.

If you purchase products as a consumer, these Terms do not exclude the protections available to you under applicable consumer law.

14. PERSONAL INFORMATION

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal data is collected, used and protected.

15. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our services, business practices or legal requirements.

The Terms applicable to an order are those in effect when the relevant contract is formed, unless a change is required by law.

The latest version will be available on this website.

16. GOVERNING LAW

These Terms are governed by the applicable laws of the United Kingdom.

If you are a consumer, nothing in these Terms deprives you of any mandatory legal protections or rights available to you based on where you live.

Any dispute will be handled by the courts having jurisdiction under applicable law.

17. CONTACT

If you have questions about these Terms or an order, contact us at:

support@dewborne.com