Shipping policy
SHIPPING POLICY
We currently offer FREE tracked shipping on all UK orders.
ORDER PROCESSING
Orders are prepared for dispatch as quickly as possible.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Please note that processing times are separate from estimated delivery times.
ESTIMATED DELIVERY
UK orders typically arrive within approximately 5–7 business days.
Delivery times are estimates rather than guarantees and may occasionally be affected by circumstances outside our control, including carrier delays, periods of high demand, weather conditions or other logistical disruptions.
TRACKING YOUR ORDER
Once tracking information becomes available, it will be sent to the email address provided when placing your order.
Please allow some time for tracking information to update after dispatch.
If you have not received your tracking information or believe there may be an issue with your delivery, contact us at:
support@dewborne.com
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your address, contact us as soon as possible at support@dewborne.com.
We will do our best to make changes before fulfilment begins, but we cannot guarantee that an address can be changed once an order has been processed or dispatched.
If an order cannot be delivered because the address supplied was incorrect or incomplete, additional delivery costs may apply where permitted by law.
ORDERS MARKED AS DELIVERED
If your tracking information shows that your order has been delivered but you cannot locate it, please first:
• Check around the delivery location
• Check with other members of your household or neighbours
• Confirm that the delivery address provided was correct
• Check any information or delivery photograph provided by the carrier
If you still cannot locate your order, contact us at support@dewborne.com and we will help investigate the delivery.
LOST OR DAMAGED ORDERS
If you believe your order has been lost in transit or it arrives damaged, please contact us as soon as possible.
For damaged deliveries, we may ask for photographs of the product, packaging and shipping label so that we can investigate the issue.
Where an order is confirmed as lost, damaged or otherwise affected during delivery, we will provide an appropriate resolution in accordance with your legal rights.
DELIVERY DELAYS
Occasional delivery delays can happen and do not necessarily mean that an order has been lost.
If your order is taking significantly longer than the estimated delivery timeframe, contact us at support@dewborne.com so that we can investigate.
Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer law.
CONTACT
For shipping or delivery questions:
support@dewborne.com